DialerSeat for Developers

The dialer API for CRMs and platforms.

Put DialerSeat's dialer inside your product with one script tag and a REST API. Your users dial from your pages. Every outcome comes back to you under your own campaigns and your own dispositions.

Start building free Read the quickstart

Free to build Test keys in a minute Every dial mode Billed weekly

server.js

// Create the seat once, then a session each time the user opens the dialer
const seat = await fetch('https://api.dialerseat.com/v1/seats', {
  method: 'POST',
  headers: { Authorization: `Bearer ${process.env.DIALERSEAT_SECRET}` },
  body: JSON.stringify({ external_user_id: user.id, email: user.email }),
}).then(r => r.json())

const { token } = await fetch(`https://api.dialerseat.com/v1/seats/${seat.id}/sessions`, {
  method: 'POST',
  headers: { Authorization: `Bearer ${process.env.DIALERSEAT_SECRET}` },
}).then(r => r.json())

How it works

Five steps from keys to a dialer on your page.

Quick to set up, and easy to keep running. Everything below works in test mode before you pay for a single call.

Activate a developer account

Create seats

One API call per user, keyed on your own user id. Call it again and it updates.

Mint a session

A 15-minute, single-use token signs the user into the dialer. No second login.

Drop in the miniplayer

One script tag and a mount call. The DialerSeat dialer appears on your page.

Take the results

Webhooks bring back every call and disposition under your own codes and ids.

Stays yours

Your users and how they sign in
Your contacts, lists and CRM records
Your campaigns, by your own ids
Your disposition codes and labels
What you charge your customers

DialerSeat runs

The dialing engine and its pacing
Answering-machine detection and voicemail drop
Caller ID from a managed number pool
Calling hours in each lead's time zone
Recording, call records and the carrier

Capabilities

The whole dialer, through an API.

The same engine dialerseat.com runs on. Nothing about it is a lite version.

Every dial mode

Preview, Progressive, Power, Predictive. Set one for your whole platform, then make exceptions per seat or campaign.

The miniplayer

The portable DialerSeat dialer: lead queue, call controls and your disposition picker in one compact panel on your page.

Your dispositions

Agents pick from your outcomes, not ours. Each maps to an outcome class so redials and do-not-call still work.

Signed webhooks

call.answered, call.ended, call.dispositioned, recording.ready and more, signed with HMAC-SHA256 and retried for 72 hours.

AMD and voicemail drop

Answering-machine detection per campaign, with the result on every answered call and a voicemail drop after the beep.

Calling hours, per lead

Enforced in the time zone of the person being called, the same way every DialerSeat campaign is. Not switchable off by API.

Billing your way

Users pay DialerSeat by the week inside the miniplayer, or you pay for them on one invoice, or a mix of both.

A real test mode

Test keys run the whole API and fire real webhooks with nothing dialled. Build the integration before you pay for a call.

Do-not-call across the platform

One call suppresses a number on every campaign. A disposition mapped to do-not-call does it for you.

Accounts

One login. Two independent accounts.

Developer account

Free. Console, keys, API, webhooks and settings, all in test mode.

Live dialing

Paid. The only thing that turns real calls on for your platform.

Your own dialer

Still on dialerseat.com, with your own plan and your own teams, exactly as before.

Pricing

Free to build. Priced on your volume.

Every live tier includes every dial mode. Platform rates are negotiated on volume and leverage with sales@dialerseat.com, and are subject to change.

Sandbox

Free

No card

Anyone building an integration.

Test keys and the full API
Webhooks with real payloads
The miniplayer in test mode
Every setting in the console
Nothing dials until you activate

Start building

Launch

$35

per seat, per week, billed to the user

Platforms going live with user-paid seats.

Live keys
Each user pays inside the miniplayer
Preview, progressive, power and predictive
Revenue share to the platform
Weekly billing, cancel any week

Start building

ScaleVolume pricing

Negotiated

volume and leverage based

Platforms paying for their users' seats.

One weekly invoice for every seat
Seat-week, included dials and overage set to your volume
Platform-wide dial-mode policy with exceptions
Mixed billing: you cover some seats, users pay for others
Priority support

Talk to sales

Partner

Custom

by agreement

Large CRMs embedding at scale.

White-label miniplayer
Dedicated number pool
Custom terms and SLA
Co-marketing
A named contact at DialerSeat

Talk to sales

Build, partner or embed

Three ways to put a dialer in your CRM.

Building on a raw voice API means building the dialer. Per-seat embedded dialers mean their plans and their data model. DialerSeat is the dialer, on your terms.

	DialerSeat for Developers	Build on a voice API	Per-seat embedded dialers
What it takes to start	Keys and a script tag	Build the dialer first	Their partner process
Predictive pacing, AMD, calling hours	Included	You build them	Often behind the top plan
Your campaigns and dispositions	Yes, by your ids	Yes, you build it	Usually theirs
Self-serve keys and test mode	Yes	Yes	Rarely
Billing term	Weekly	Usage	Monthly or annual
Who keeps the dialer working	DialerSeat	Your team	The vendor

Questions

What platforms ask first.

Is it free to build?+

Yes. A developer account is free and includes the console, test keys, the full API, webhooks and the miniplayer in test mode. You pay when calls are real.

Do I need a dialerseat.com subscription?+

No. dev.dialerseat.com uses the same login as dialerseat.com, but the two accounts are independent. Your developer account does not need a dialerseat.com plan, and a dialerseat.com plan does not switch on live dialing for your platform.

Can I still use DialerSeat myself?+

Yes. A developer can subscribe to their own dialer on dialerseat.com and own their own teams, exactly as anyone else does. If you are already subscribed, nothing about your dialer changes.

Which CRMs does it work with?+

Any. There is no per-CRM connector to wait for. If your app can make an HTTPS request and render a script tag, it can embed DialerSeat.

Who pays for a seat?+

You choose. User-billed seats pay DialerSeat by the week inside the miniplayer. Platform-billed seats go on your weekly invoice at your negotiated rate. Mixed lets you choose per seat.

How are platform rates set?+

By volume and leverage: a price per seat per week, dials included, and a price per dial beyond them. Rates are agreed with sales@dialerseat.com and are subject to change.

Which numbers can it dial?+

US numbers today: 10 digits, or 11 starting with 1. Every lead you send is checked and the response tells you exactly which were accepted and why any were not.

Can the dialer carry our brand?+

A white-label miniplayer is part of the Partner tier. Talk to sales.

Put DialerSeat in your platform.

Activate a free developer account and have a test dialer on your page today. Talk to sales when you are ready for live volume.

Start building free Talk to sales