Dial modes and exceptions

Set the dial mode for your whole platform, then make exceptions per seat or campaign.

Every DialerSeat mode is available: Preview (the agent sees the lead first and places the call); Progressive (one line per agent with pre-screen voicemail detection); Power (one line per agent, queue-driven, auto-advancing); Predictive (several lines per agent, paced by the engine).

Platform policy

Under Dial modes in the console you choose the default mode, which modes are allowed, and whether a seat may switch between them itself.

Exceptions and upgrades

An exception overrides the policy for one seat or one campaign: give a single team predictive while everyone else stays on power, or lock one campaign to preview.