Dispositions

Use your CRM's own outcomes in the miniplayer and get them back by code.

Agents pick from your disposition list, not ours. Each disposition has your code, the label agents see, and an outcome class so DialerSeat reporting, redial rules and do-not-call handling still work.

• contact, conversion, callback, not_interested, no_answer, voicemail, bad_number, dnc, other

A disposition mapped to dnc adds the number to your platform's do-not-call list automatically.